Shipping policy

Thank you for shopping with The Squishy Planet! We carefully pack each order and work to get your items on their way as quickly as possible.

Order Processing

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Processing times may be longer during holidays, sales, new product releases, or periods of high order volume.

Business days do not include weekends or holidays.

Shipping Rates & Delivery

Available shipping options and shipping charges will be displayed at checkout.

Delivery dates shown at checkout or provided by the shipping carrier are estimates and are not guaranteed. Once an order has been shipped, carrier delays may occur that are outside of our control.

Tracking

When tracking is available, you will receive tracking information after your order ships.

Please allow time for the carrier to scan and update your tracking information after you receive your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make changes before your order ships, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Returned-to-Sender Packages

If a package is returned to The Squishy Planet because of an incorrect or incomplete address, unsuccessful delivery, or another issue outside of our control, please contact us.

Additional shipping charges may apply if you would like the order to be shipped again.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier.

We will do our best to assist with shipping issues, but the resolution of lost, missing, or misdelivered packages may depend on the circumstances and the shipping carrier's investigation.

Damaged Orders

If an item arrives damaged or defective, please refer to our Returns & Refunds Policy. Damage must be reported within the timeframe stated in that policy.